Loved how big the facility is, heaps of things for the kids to do, loved the Warm swimming pool, staff were amazing I was sun tanning and staff asked if I wanted an ice block which was really nice, staff take your order at the pool, concierge brought our bags to our room check in was made soo easy, hotel is close to supermarkets, fast food branches and nice area.
Daysha
gennaio 2025
The staff were AMAZING! So welcoming and able to accomodate questions regarding my husbands Coeliac dietary requirements when eating at the various restaurants to assisting my elderly mother-in-laws requests. So spacious which created the quieter environment.
Sharon
luglio 2024
It's a bit ugly from the outside but the hotel is beautiful inside and has amazing facilities. The pool area is great, the gym and spa are fantastic, and the rooms are nicely renovated and very comfortable. All staff were extremely friendly and helpful. We thoroughly enjoyed the meals we had there too. I had a look around the conference facilities too - they are very impressive.
Fiona
dicembre 2024
Pool was fantastic, only downside was trying to find a chair in the afternoon. In Room meal was wonderful and quick to arrive. Dessert was amazing. Even my picky son loved it. Convenient to have laundry, had to wait a while as only 2 of each washer/dryer but thats ok. the beds were the comfiest beds Ive slept on in a long time. I am already planning to come back just to sleep in the bed. Breakfast buffet was really good. Good variety. Staff were fantastic offering to help me multiple times as I was baby wearing at the time.
Jennifer
gennaio 2025
The staff were really lovely, friendly and helpful. The building while an older building the rooms are renovated and look lovely and fresh. Furnishing is the room was lovely and modern. Linen fresh and clean. Pools seemed lovely even though we didn’t have the opportunity to have a swim. Parking was easy and no issues finding a park. Not far from the hustle and bustle of the Gold Coast on a golf course.
Helen
dicembre 2024
Ample free parking both covered and open area, although it may be near full at times. Main lifts to rooms are pretty efficient with a thoughtful bench for resting on. Spacious room size in our Superior Twin Room with a tiny accessible balcony overlooking the poolside on the 5th floor, very good full cover black out curtains and inner day curtains design. Comfortable double beds with 4 pillows provided, smart TV able to login to own Netflix account, rooms looked refurbished and new condition. Toilets are well thought out with seamless walk in shower, although no bathtub, hanging racks and knobs, laundry line provided. Big tall shower head, great water pressure and heat. Room was overall very good for 2 adults. Full facilities all available within the property including a coin/ cc tap laundry self service on the 4th floor, buffet breakfast on ground with good coffee machines and exec level, kids water play, wading pool with slides, toddler pool and a casual swim pool, authentic Japanese restaurant, perfect High Tea on the 21st level with excellent views from above. Felt very safe within the property overall.
Tze
ottobre 2024
We took an executive room at higher cost, but we got: Higher floor with views to Gold Coast, newly renovated room with coffee pod machine , included canapés and drinks 17:00 to 19:00, included breakfast in the executive lounge, executive lounge with coffee all day. We thought this was a good deal. The restaurant Amici was great too, but the kitchen closes at 21:00. Golf is there if you like that. Tennis is there if you like that. Outdoor playground for children. Receptionist was helpful and pleasant. Free undercover parking, and free outdoor parking too. Street turnoff is signposted.
Geoff
dicembre 2024
loved my room. Also enjoyed a high tea at Videre whioch was superb. Food at the ARBONNE conference was great too.
Weston
settembre 2024
If you're attending an event at Carrara Stadium, this is the place to stay. The staff go out of their way to go the extra mile by providing ponchos for wet weather, buggy rides half way to the stadium and even free hotdogs on your return to the hotel after the event. The spa suite was divine. There was full length windows to watch the storm rolling in, a massive sunken lounge room, view over the luxurious pool area from the bathroom (blind for privacy when you prefer) and the bed was very comfortable. Breakfast buffet was good. Pizza at Amici was also good. Complimentary undercover parking was great (not a huge garage so if you're not early to check-in, you may need to park in the outdoor carpark). Beautiful landscaping and golfing greens which aren't apparent until you arrive up the driveway. This resort was a lovely surprise.
Julie
novembre 2024
Proximity of highway to avoid local traffic in Surfers. Still close enough to drive everywhere easily. Friendliness of staff throughout stay. Everyone was lovely. Especially Jayden and other staff in the Golf club bar. Room was clean and spacious. Beds very comfortable. Gym and tennis amenities fantastic.
Paula
settembre 2024